Terms Of Business

TERMS & CONDITIONS OF BUSINESS

Tel: 01623 592652
Email: info@inlinedata.co.uk
Last updated:1^st November  2025 (v1.1)

1.Definitions

“Company” means Inline Data the provider of web development, IT support, consulting, and related services.
“Client” means the individual or organisation purchasing services from the Company.
“Services” means all web development, IT support, maintenance, consulting, hosting, design, and other services provided by the Company.
“Agreement” means these Terms & Conditions and any associated proposals, quotes, schedules, or statements of work.
“Deliverables” means all work products supplied by the Company to the Client under this Agreement.

2. Scope of Services

2.1 The Company agrees to provide the Services as described in any written quote, proposal, or statement of work agreed by both parties.
2.2 Any changes to the scope of Services must be agreed in writing and may result in additional fees.
2.3 The Company may subcontract elements of the Services but remains responsible for the performance of subcontractors.

3. Client Responsibilities

3.1 The Client must provide timely access to necessary information, personnel, systems, content, and approvals.
3.2 Delays caused by the Client may result in revised timelines or additional charges.
3.3 The Client warrants that all materials supplied do not infringe the rights of any third party, including copyright and trademarks.

4. Fees & Payment Terms

4.1 Fees will be outlined in the agreed quote or proposal.
4.2 A deposit of 30% may be required before work commences.
4.3 Invoices are payable within 14 days unless otherwise stated.
4.4 Late payments may incur interest at the Bank of England base rate, plus recovery costs.
4.5 Hosting, domain names, software licences, and third-party costs are payable in advance  
      unless otherwise agreed.
4.6 The Company reserves the right to suspend services for overdue accounts.

5. Intellectual Property

5.1 Upon full payment, the Client will own the final website and Deliverables, excluding:

• Pre-existing code, frameworks, libraries, or software owned by the Company or third parties.
• Stock images, fonts, plugins, or licensed materials requiring ongoing fees.

5.2 The Company grants the Client a non-exclusive licence to use pre-existing Company-
      owned materials solely as part of the Deliverables.
5.3 The Company may showcase the Deliverables in its portfolio unless the Client requests
      otherwise in writing.

6. Website Hosting, Domains & Email Services

6.1 Hosting and domain services provided by the Company are subject to third-party provider terms.
6.2 The Company is not responsible for outages, loss of data, or performance issues caused by third-party providers.
6.3 The Client is responsible for maintaining backups unless a backup service has been purchased from the Company.
6.4 The Company may refuse to host websites containing illegal, harmful, offensive, or infringing content.

7. Maintenance & Support

7.1 Support and maintenance are provided only where a support agreement is in place.
7.2 Updates, patches, and security monitoring are not included unless specified in the support agreement.
7.3 Response and resolution times are targets, not guarantees, unless otherwise agreed in an SLA.

9. Project Timelines & Delivery

8.1 Timelines provided are estimates only and depend on Client cooperation and timely provision of materials.
8.2 The Company is not liable for delays caused by third-party vendors or the Client.
8.3 If the Client does not provide required feedback within 7 days, the Company may deem the project complete and invoice accordingly.

9. Testing & Acceptance

9.1 The Company will provide the Client with a testing period (typically 7 days) to review the Deliverables.
9.2 Any defects must be reported during the testing period.
9.3 If no issues are reported, the Deliverables will be deemed accepted.
9.4 Bugs arising from post-launch changes or third-party software updates are chargeable unless covered by a support agreement.

10. Data Protection & Confidentiality

10.1 Both parties agree to comply with applicable data protection laws, including the UK GDPR.
10.2 The Company will not access or process the Client’s personal data unless necessary for providing the Services.
10.3 Each party must keep confidential all proprietary or sensitive information disclosed during the project.

11. Warranties & Limitation of Liability

11.1 The Company will provide the Services with reasonable skill and care.
11.2 The Company does not warrant that the Deliverables will be error-free or compatible with all browsers, devices, or third-party systems.
11.3 Except for death or personal injury caused by negligence, the Company’s total liability is limited to the amount paid by the Client under this Agreement in the preceding 12 months.
11.4 The Company is not liable for:

• Loss of profits, revenue, or business
• Loss of data
• Security breaches caused by third-party software or Client actions
• Delays or failures caused by third-party providers

12. Termination

12.1 Either party may terminate the Agreement with 30 days written notice.
12.2 The Company may terminate immediately if the Client breaches the Agreement or fails to pay invoices.
12.3 On termination, the Client must pay for all Services delivered up to the termination date.
12.4 Access to hosting or systems may be suspended if the account is unpaid.

13. Cancellation Policy

13.1 Deposits are non-refundable once work has commenced.
13.2 If the Client cancels before completion, the Company may charge for work already completed plus a cancellation fee.

14. Force Majeure

The Company is not liable for failures or delays caused by circumstances beyond its control, including natural disasters, power outages, cyber-attacks, or failure of third-party services.

15. Governing Law

This Agreement is governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the selected region.

16. Acceptance

By commissioning the Company or paying any invoice, the Client agrees to these Terms & Conditions.